An important factor for business success in broadcasting and media companies is the maximum availability of IT- and AV-based systems. This requires support management with the right services for all business areas.
Qvest Media Managed Service & Support provides precisely this cross-business and functional scalability. Our services and support levels are therefore exactly tailored to the needs of our customers, since technical architecture, personnel structure and financial resources require a coordinated approach in support management. And aside from all individual requirements, the primary goal is always the enduring optimisation of customers' business processes. We achieve this through expert system availability management, risk minimisation, protection from outages and streamlining IT cost structures.
Every equipment pool is different and no two system infrastructures are alike. This is why we offer three support programmes, Priority Support, Manufacturer+ and Managed Services, that cover the typical service requirements of our customer groups.
Prioirty Support program
With the Priority+ programme, Qvest Media offers protection against the typical default risks of individual products. In close cooperation and as a certified service centre for various manufacturers in the AV and broadcast environment, we ensure the functionality of your broadcast and AV equipment. As a customer of our Priority Support you enjoy short response times and exclusive maintenance and repair conditions. You have access to a fully equipped pool of replacement equipment.
The Manufacturer+ support program is best for companies that want to sensibly expand the services of products and solutions used in their infrastructure and production chain. With tailored service packages, we raise the level of support far beyond the manufacturer's standard service to a noticeably higher level. Manufacturer+ from Qvest Media is primarily suitable for external support of enterprise customers with their own service & IT department.
Managed Services program
We have developed our Managed Services Program for the maintenance of complex data centers and broadcast IT infrastructures consisting of systems from a wide range of manufacturers. Our Managed Services are aimed at enterprise customers who want to outsource all or part of the service management and ongoing maintenance of their broadcast IT infrastructure.
|Priority Support Program||Manufacturer+ Program||Managed Service Program|
|Description|| || || |
|Service hours||Mo-Fr 9-18|| |
|Response times|| |
|Recovery times||-||by individual agreement|| |
|Professional services||after expenditure/offer||after expenditure/offer||By arrangement. Scope and evaluation criteria are to be precisely defined in the contract.|
|On-site fault clearance||after expenditure/offer||after expenditure/offer||✔|
|Updates/ Patches||-|| ||✔|
|Preventive maintenance||-||bookable (based on time & material)||✔|
|Regular disaster tests||-||-||✔|
|Minimum contract runtime||12 months from delivery||12 months from delivery||24 months|
As a leading systems architect, we possess the highest level of expertise for the integration and the ongoing support of broadcast IT-based system environments. This expertise is also reflected in our support partner network. Further information on our global networking can be found in our Global Partner Network.
With Avid ACSR Elite certification, we have the highest possible status that an Avid Certified Support Representative (ACSR) can attain. It proves our extensive technical skills at the highest level for all Avid products and solutions within the ACSR programme.
Adobe Anywhere is an open platform from Adobe® that enables users to implement collaborative, cloud-based workflows. With Adobe Anywhere it is possible to create editing platforms that can be integrated into existing storage environments and which give access to project data and media from the Adobe Creative suite of programs. As a certified Adobe® Anywhere Integrator, we have the expertise to integrate Adobe Anywhere as an end-to-end solution and to manage it from a systems perspective.
CCNA certification is proof of our extensive knowledge in the fields of network administration, routing, switching and troubleshooting Cisco solutions.
Members of our service teams also hold the following certifications: