Qvest Media Managed Service & Support Specialists in Managed Service & Support in the Broadcast IT Environment

An important factor for business success in broadcasting and media companies is the maximum availability of IT- and AV-based systems. This requires support management with the right services for all business areas.

Qvest Media Managed Service & Support provides precisely this cross-business and functional scalability. Our services and support levels are therefore exactly tailored to the needs of our customers, since technical architecture, personnel structure and financial resources require a coordinated approach in support management. And aside from all individual requirements, the primary goal is always the enduring optimisation of customers' business processes. We achieve this through expert system availability management, risk minimisation, protection from outages and streamlining IT cost structures.

Managed Service & Support
Service
Monitoring & Preventive Maintenance Maintenance Updates & Improvements
Support
First Level Support Second Level Support Third Level Support
Reaction & Resolution Time
9.00 a.m. - 6.00 p.m.: NBD Individual 24/7/365
Provisioning of Services
Telephone TTS Remote On-site

Cases & Projects

Top-class Technology for Top-class Sport

Top-class Technology for Top-class Sport

Only the best for top-class sport – we set up one of the world's largest media centres for processing, producing and distributing live sports for Arab sports broadcaster beIN SPORTS at the Doha campus. Learn more »

Integrated Storage Platform for SWR

Integrated Storage Platform for SWR

Our company was responsible for the entire implementation of a file-based production system as part of the new development of the SWR broadcasting studios in Stuttgart. Learn more »

Playout Centre for Changing Tasks

Playout Centre for Changing Tasks

Etisalat, the largest telco provider in the United Arab Emirates, tasked us with building a multi-format playout centre with more than 20 channels. Learn more »

For more information

Transforming Media Landscape

Shorter technology life cycles, evolvement of disruptive technologies, growing competition and system complexity drive media companies to rethink and adapt their own business models. Learn more »

Managed Business Operations

In light of the digital transformation of the industry, today’s broadcast infrastructures are increasingly IP-based and IT-driven. Video-on-Demand has changed the TV landscape forever and content is already available everywhere and anytime. Learn more »

Rental Solutions & Services

In our rental business we distinguish between dry hire for daily operations and special solutions as mobile rental systems for deployment at major sports events, shows and concerts. Both areas have one thing in common – they are tailored to meet the specific requirements of our customers such as producers, TV stations and event organisers. Learn more »