Qvest Media Managed Service & Support Specialists in Managed Service & Support in the Broadcast IT Environment

An important factor for business success in broadcasting and media companies is the maximum availability of IT- and AV-based systems. This requires support management with the right services for all business areas.

Qvest Media Managed Service & Support provides precisely this cross-business and functional scalability. Our services and support levels are therefore exactly tailored to the needs of our customers, since technical architecture, personnel structure and financial resources require a coordinated approach in support management. And aside from all individual requirements, the primary goal is always the enduring optimisation of customers' business processes. We achieve this through expert system availability management, risk minimisation, protection from outages and streamlining IT cost structures.

Managed Service & Support
Service
Monitoring & Preventive Maintenance Maintenance Updates & Improvements
Support
First Level Support Second Level Support Third Level Support
Reaction & Resolution Time
9.00 a.m. - 6.00 p.m.: NBD Individual 24/7/365
Provisioning of Services
Telephone TTS Remote On-site

Cases & Projects

Top-class Technology for Top-class Sport

Top-class Technology for Top-class Sport

Only the best for top-class sport – we set up one of the world's largest media centres for processing, producing and distributing live sports for Arab sports broadcaster beIN SPORTS at the Doha campus. Learn more »

Integrated Storage Platform for SWR

Integrated Storage Platform for SWR

Our company was responsible for the entire implementation of a file-based production system as part of the new development of the SWR broadcasting studios in Stuttgart. Learn more »

Playout Centre for Changing Tasks

Playout Centre for Changing Tasks

Etisalat, the largest telco provider in the United Arab Emirates, tasked us with building a multi-format playout centre with more than 20 channels. Learn more »

For more information

Service Programmes

Every equipment pool is different and no two system infrastructures are alike. This is why we offer three support programmes in the shape of Global Support, Manufacturer+ and Priority Support that cover the typical service requirements of your customer groups. Learn more »

Partners and Certifications

As a leading systems architect, we possess the highest level of expertise in integration and the ongoing support of broadcast IT-based system environments. This expertise is also reflected in our support partner network. Our many certifications are further proof of our expertise. Learn more »