Qvest Media Scaled Support Programmes Services that Grow with You
Every equipment pool is different and no two system infrastructures are alike. This is why we offer three support programmes, Global Support, Manufacturer+ and Priority Support that cover the typical service requirements of our customer groups.
We developed our Global Support programme for the maintenance of complex data centres and broadcast IT infrastructures that comprise systems from a large number different vendors.
Our Global Support is designed for enterprise customers who wish to outsource all or parts of service management and ongoing maintenance of their broadcast IT infrastructure.
Added value support in addition to manufactures’ contracts with one-stop technical support for AV & IT installations worldwide.
- 24/7 remote support
- Handling of all support cases
- Reporting on source of error and fault rectification
- Guaranteed reaction and resolution times
- Optimised utilisation of manufacturer contracts
Qvest Media's Priority Support programme offers protection against typical outage risks of individual products. As a certified service support point for a range of manufacturers from the field of AV and broadcasting, we work in close cooperation with them in order to safeguard the operation of your broadcasting and AV equipment. As a Priority Support customer you will enjoy short response times together with exclusive maintenance and repair conditions. You will have access to a fully equipped pool of replacement equipment.
A selection of our services:
- Direct access to our Service Help Desk by telephone and e-mail
- Guaranteed response times
- Preferential service processing
- Direct access to Qvest Media’s spare parts store
- Preferential technician reservation
- Fast, preferential troubleshooting and feedback
- On-site service across Germany – next business day
- Replacement equipment from our back-up pool at special conditions
- Special conditions for technician man-hours
Qvest Media Priority Support is above all suitable for small and medium-sized production studios, ENG teams, freelancer cameramen and post-pro & graphics freelancers.
Cases & Projects
Technological Realignment at rbb
Completely file-based – with our assistance, state-of-the-art, advanced workflows will be used in the broadcasting infrastructure at rbb's locations in Potsdam and Berlin in future. Learn more »
High-tech Broadcasting Centre for MediaCorp
MediaCorp is relocating its broadcasting centre. Specialist teams from Qvest Media are responsible for project-related consulting and integration-related technology planning and implementation of the entire high-tech infrastructure. Learn more »
For more information
Qvest Media Managed Service & Support adapts to exactly match our customers' requirements, providing the required inter-company and cross-functional scalability. This is how we safeguard business success in broadcasting and media companies thanks to the maximum availability of IT- and AV-based systems. Learn more »
Partners and Certifications
As a leading systems architect, we possess the highest level of expertise in integration and the ongoing support of broadcast IT-based system environments. This expertise is also reflected in our support partner network. Our many certifications are further proof of our expertise. Learn more »