Support Specialist Cloud (m/f/o)

Support Specialist Cloud (m/f/o) Location: Berlin, Cologne; full-time

Become part of our cloud operations team and work on our cloud-based system solutions for international media, broadcast and telco customers. As a Support Specialist Cloud, you will be responsible for the technical support of our Qvest.Cloud products ans solutions. You will be the 1st and 2nd level support for our customers on-site, remote, as well as via phone and email. Your future tasks furthermore include the technical induction, training and support of our customers with Qvest.Cloud products. Since you work in direct customer contact, you will also be responsible for transferring customer feedback to the product management. A dynamic and representative working environment in a collegial atmosphere as well as attractive benefits will make you feel comfortable with us right from the start.

Your field of activity - diverse and technological

  • Technical support for our Qvest.Cloud products and solutions for national and international system integration of our customers from the tv and media industry
  • On-site service, remote service, phone and e-mail support regarding the application and features of our Qvest.Cloud products and solutions
  • Technical induction and training of customers
  • Customer support
  • Reporting of customer feedback to the product management regarding proposed changes or extention suggestions of Qvest.Cloud features

Your Profile - analytic and organized

  • Successful completion of professional training and/or academic degree in information technology, information systems, engineering or equivalent professional training with focus on media technology or online/new media; Lateral entrants with long-standing relevant professional experience
  • Profound understanding of cloud and virtualization ecosystems, architectures and infrastrucutres (Amazon Web Services, Microsoft Azure, Google Cloud Platform, VMware vSphere)
  • Solid knowledge of container managment and containter technologies like Docker and Kubernetes
    Familiar with state-of-the-art web technologies
  • Strong focus on customers, services and solutions, a convincing appearance and assertiveness
  • Good knowledge of English, flexibility and willingness to travel internationally

Optional Qualifications – we welcome the following

  • Knowledge in data monitoring: Interpretation, evaluation and analysis of log aggregations and metrics for container orchestration (Kubernetes)
  • Experience with technical service and support

Our offer – unbeatable

We offer you a secure, permanent and attractive workplace in an internationally successful and dynamically growing company. We support your professional development through regular training programs. With numerous benefits, such as flexible working time models, sporting activities and a modern workplace design, we ensure a modern working environment. An open, partnership-based and success-oriented co-operation characterizes our corporate culture, with colleagues from more than 15 nations. Exciting and challenging tasks as well as advancement, change and development opportunities within our company group are the driving force behind your career.

Your application – meaningful

Have we sparked your interest? We are looking forward to receiving your application with details of your earliest possible date of entry and your salary expectations. In order to simplify the application process, we would like to ask you to send your documents (motivation letter, CV, certificates) via e-mail to the following address: jobs@qvestmedia.com.

For remaining questions, our HR team will gladly help you. Please also contact jobs(at)qvestmedia.com.

About the Qvest Media Group

Qvest Media is a world-leading system architect and ICT integrator for broadcast and media technology, specializing in TV, media and telecommunications. With more than 260 employees, our business group is growing internationally and we are already operating at nine locations in Europe, the Middle East and South-East Asia.

Our success story has a future: In 2016, with our continued economic and entrepreneurial success, we have gained the support of a strong, reliable and long-term oriented investor for the further development of our medium-sized group of companies. Together, based on a firm foundation, we are driving forward the leadership position of Qvest Media as a specialist for digital transformation in the media environment.

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